Referral Coordinator

The Referral Coordinator for Digestive Health Services (DHS) will report directly to the Office Manager to perform referral and follow-up tracking and scheduling in the medical office setting to ensure efficient operations and patient satisfaction; works closely with Office Manager to trouble-shoot and resolve problems and maintains positive relationships with patients, family members, visitors, and fellow employees.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Good verbal and written communication skills.
• Ability to interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
• Ability to complete complex clerical and other assigned tasks in an independent manner.
• Ability to prioritize and balance multiple work assignments.
• Good organizational and follow-through skills.
• Proficient in Microsoft Word and experienced in the use of other office programs such as Excel, PowerPoint, Outlook, Access, etc.
• Must be a self starter and have a strong ability to work well without a great deal of supervision.
• Must have the ability to take a project from its inception and develop it through fruition.
• Must be available flexible hours, as needed, to work evening and weekend special events.

Required Experience

• High school diploma required.
• Associate or bachelor’s Degree preferred. 
• Knowledge of managed care programs preferred. 
• Minimum of three plus years support experience in healthcare marketing, community outreach, customer service, sales and/or public relations preferred. 
• Requires excellent calendar management skills, including coordination of complex meetings.