Clinical Manager, (RN) Family Medicine - FT Days

The RN Medical Practice Manager is responsible for the department’s continuous, effective operation and for the continuous improvement of its activities.  A clear vision for the department working in concert with the strategic goals of the organization is necessary.  An unwavering focus on the customer/patient, a constant emphasis on superior performance and value added strategies, and a steadfast philosophy for the self-directed actions and staff ownership all characterize the qualities needed for this position.  Participates in budgeting, and growth and development efforts as required.  This is a management position.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Demonstrates leadership and organizational skills as well as competence in follow-through.
• Ability to develop outpatient unit policies and procedures to meet all regulatory (both internal and external) guidelines.
• Is independent and self-directed.
• Possesses effective proactive interpersonal problem-solving as well as written/verbal communication skills.
• Encourages creativity and innovation in the development of office staff personnel to better meet patient needs.
• Is a skilled negotiator with the ability to promote effective collaboration between departments and Medical Staff.
• Knowledge of adult learning principles with the ability to teach and to develop an effective patient education program.
• Ability to promote operational efficiency and a safe and harmonious working environment.
• Able to provide community education to the public.

Required Experience

• Current California Licensure as R.N.
• BSN preferred
• Five years clinical nursing experience with a focus on program implementation.
• At least three years in a supervisory role in an outpatient clinical setting preferred.
• Supervisory/management experience in an ambulatory clinic setting is highly preferred.
• Lean training or process improvement training/certification preferred.