Super User Coordinator, Epic Training
Apply Now Hospital Name PIH Health Whittier Hospital Location Whittier, California Job Type Full-Time/Regular Job ID 27073The Super User Coordinator, Epic Training serves as the primary liaison between super users, the Epic training team, and system analysts to ensure successful adoption and utilization of the Epic enterprise system.This role is responsible for recruiting, training, and supporting a network of super users who act as subject matter experts within their respective departments.The Coordinator will develop communication strategies, facilitate knowledge sharing, and monitor engagement to drive system proficiency and continuous improvement. Key responsibilities will include Super User Program management, training and support, communication and engagement, change readiness, and metrics and reporting.The Coordinator is responsible for assisting with administration and planning; super user engagement; and long‐term training coordination and leadership. This role will assist with communicating training policies and procedures across the organization, coordinating super user role analysis, determining the number needed for enterprise-wide need. Coordinating all classroom and equipment aspects of Epic‐led virtual training for super users.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
Required Skills
- Strong understanding of training and education workflows
- Proven leadership and team management skills to handle large projects and delegate to and direct staff
·Ability to prioritize work efforts and adapt in a fast-paced environment
·To provide support, guidance, and mentorship to training analysts
- Ability to coordinate and track training sessions
- Ability to coordinate assignment and distribution of super users across the enterprise.
- Capacity to manage multiple competing objectives and to clearly communicate results
- Ability to lead others and to communicate the importance of training and engagement to all stakeholders
- Experience with project management and marketing and communications
- Strong organizational and coordination skills; ability to sequence activities logically
- Ability to develop and adhere to schedules in order to meet project deadlines
- Interpersonal skills to function well in administrative, management, and patient care environments
- Ability to work effectively with staff that have a wide range of seniority
- Excellent knowledge of English grammar and spelling for use in both verbal and written communication
- Ability to use PC‐based word processing, spreadsheet, and presentation software
Required Experience
Required:
- Minimum 5 years’ experience working in an EHR analyst, trainer, or manager role
Preferred:
- Bachelor’s degree or a license/certification in a clinical specialty
- Minimum 4 years of experience will be accepted in lieu of the required degree or diploma
- Minimum 2 years of management experience
- Existing knowledge of organizational culture, personnel, and processes
- Prior Epic experience
Address
12401 Washington Blvd.
Salary
92955.20-153358.40
Shift
Days